July 02, 2020 12:13 PM

As of June 29, MSU's Small Animal Emergency and Critical Care Medicine (ECCM) operations have modified:

All walk-in patients will be evaluated. Life-threatening cases will be admitted. Cases evaluated as stable will be referred to the client’s primary care veterinarian, other facilities, or other services within the MSU Hospital, if possible. Monday–Friday, from 8:00 a.m.–1:00 p.m., the ECCM Service will operate as a “referral only” service. However, walk-in patients with critical illness or immediately life-threatening problems will always receive care. Referring veterinarians should call 517-353-5420 prior to sending any patients to MSU. View the Hospital's full web page.

COVID-19 has had a significant impact on the veterinary profession. The MSU College of Veterinary Medicine quickly adapted to an online-only learning environment and the Veterinary Medical Center (VMC) made changes to the way we offer service and handle patient care. The Small Animal Emergency and Critical Care Medicine Service (ECCM) remained open and with COVID-19, we’ve seen an increase in new caseload by nearly 40 percent.

This increase has placed strain on our teams of residents, nurses, and other VMC services. To ensure we retain the ability to deliver patient care that meets your expectations, we must modify our ECCM Service.

In the past 20 years, our policy always has been to see any patient at any time that is in need of timely care. However, we have a mission to provide the most expert, optimized care for our patients, our clients, our students, and our community while we ensure the health and wellness of our teams. Therefore, we are altering the Small Animal Emergency and Critical Care Service. Rest assured, one thing that has not changed is that all patients will be evaluated for care and any patient with immediately life-threatening problems will be admitted.

Beginning Monday, June 29, 2020, the ECCM Service will have the following changes implemented:

Changes to Small Animal ECCM Day Service

  • All walk-in patients will be evaluated. Life-threatening cases will be admitted. Cases evaluated as stable will be referred to the client’s primary care veterinarian, other facilities, or other services within the MSU Hospital, if possible.
  • Referral cases will only be seen Monday through Friday from 8:00 a.m.–1:00 p.m.
  • Referring veterinarians should call 517-353-5420 prior to sending any patients to MSU.

Operations During Exceeded Capacity (ODEC)

  • The Hospital will only accept the most critically ill patients in need of life-saving care.
  • Regardless of time of day, if we exceed our in-house capacity, our doors will be closed to all but the most critically ill patients.
  • Referring veterinarians should call 517-353-5420 prior to sending patients to MSU. MSU clinical staff will determine if MSU or another facility will be best equipped to manage each case.
  • We will evaluate all walk-in patients as described above.
  • The CVM Hospital website will indicate when we are in ODEC mode.