TEMPORARY SMALL ANIMAL EMERGENCY SERVICE UPDATE
To continue to provide top-quality care for your pets, guarantee the wellness of our staff, and minimize wait times, we are temporarily limiting admissions through our small animal emergency service to critical patients in need of urgent hospitalization. We anticipate this being in place through the month of January. Please call before bringing your pet into the clinic; at times that we are at capacity, we may direct you to other local resources to ensure care for your pet. Thank you for your support and we will keep you updated.
Beginning Tuesday, February 15, 2022, the MSU Veterinary Medical Center Will be Ending its Modified Curbside Service
To show our clients some love, we will be ending our modified curbside service. Both MSU and the College have made the switch to in-person teaching after carefully monitoring the Omicron surge. Thank you so much for your flexibility, cooperation, and understanding as we implement and coordinate all these changes.
What does this mean?
- Exam rooms, waiting areas, and public gathering spaces are open for use
- Clients must wear face masks
- If a client does not have a face mask, there are disposable ones available at the reception desk
- No limit on the number of clients present for patient euthanasia
- Visitors are allowed if coordinated with the clinician/service
Clients with existing appointments have been notified via the appointment reminder SMS system.
Beginning Wednesday, January 5, 2022, the MSU Veterinary Medical Center will have the following changes implemented:
Given the recent surge in COVID cases and out of an abundance of caution, the MSU Veterinary Medical Center will be closing all of our lobbies and public gathering spaces. We understand this can be challenging when you have a sick pet, and we appreciate your patience during this difficult time. The modified check-in and visitation process will be as follows:
- When you arrive for your visit, please park in a designated numbered spot and call the number listed
- Masks are required for entry and during car-side conversations with our team
- You will be asked a couple of quick questions and then details regarding your visit will be provided
- There may be limited access to the clinic for one person per visit for specific needs that can’t be handled by phone. Entry will be by clinic approval only
On July 30, Michigan State University announced:
Starting August 1, all individuals must wear masks while indoors in campus buildings and other MSU facilities in East Lansing and throughout the state, including the Veterinary Medical Center—regardless of vaccination status. This requirement will be in place for at least the first weeks of the fall semester.
Beginning Wednesday, May 5, 2021, the Small Animal ECCM Service will have the following changes implemented:
The Michigan State University Veterinary Medical Center continues our commitment to serving you and your clients to the best of our ability. Like many practices, we’ve been faced with an increased demand for our services. Veterinary hospitals across the country, perhaps including yours, are experiencing this unprecedented case demand. Due to this, we must change our patient care options starting Wednesday, May 5, and through the foreseeable future to guarantee we can care for patients appropriately. The changes will be:
Reduced Small Animal Emergency and Critical Care Medicine Service (ECCM):
The MSU Small Animal ECCM will operate as an Emergency and Critical Care Service rather than a combined “urgent care, emergency, and critical care service.” We will make a brief preliminary assessment of any patient that presents to our Hospital. Only patients that our clinicians consider to be unstable and have life-threatening conditions will be admitted, provided we have hospitalization capacity. Owners of patients not considered to need that level of care will be referred to other practices or advised to seek care by appointment during regular business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.).
Effective Immediately, Reduced Small Animal Soft-Tissue Emergency Surgery Availability:
We will not be able to perform any emergency soft tissue surgery after hours on weekdays (outside of the hours 8:00 a.m.–5:00 p.m., Monday–Thursday). If you anticipate your patient will need after-hours soft tissue surgery, they should be referred elsewhere. On weekends—5:00 p.m. on Friday–8:00 a.m. on Monday—emergency soft tissue surgery will be limited to critical, life-threatening emergencies, as judged by the surgeon.
Appointments for other services that occur during normal business hours, and operations within our Large Animal Clinic, remain unchanged.
If a case is life-threatening and hospitalization capacity is exceeded, we will attempt to stabilize the patient and refer the case to other service providers.
For any procedural questions, please call the Hospital's Business Office at (517) 353-4957.