Thank you so much for your patience, understanding, and support as we do everything we can to protect our people, our clients, and their pets.

4/21/20

Governor Whitmer’s Executive Order 2020-34 on Thursday, April 4, 2020, clarifies temporary restrictions placed on non-essential veterinary services. It defines “non-essential veterinary services” as any veterinary service not required to preserve life, treat health- or safety-threatening pain, euthanize, or prevent the transmission of any infectious zoonotic disease. With this Order, the MSU Veterinary Medical Center (VMC) is only accepting urgent and emergency patients. In order to minimize social contact and for the safety of our team and our clients, clients will not be allowed inside the VMC. We ask for your patience in this difficult time and that you work within the parameters we have set so we may optimize care.

What do I do if my animal is sick or injured?

If possible, call ahead when you are bringing your animal to the MSU VMC. Our customer service staff may gather initial information from you at that time.

What will happen when I arrive?

      1. When you arrive with your animal, please call the number that was given to you on the phone or that is posted on the small or large animal entrances.
      2. You will be asked health screening questions before information regarding your animal can be received.
        1. All clients wishing to talk to a staff member must be asked these screening questions, even if you are picking up prescriptions or food.
        2. Screening questions will be asked for every vehicle that enters the parking lot, even if you were asked previously in the day, left, and then returned.
      3. Regardless of how you answer the screening questions, your animal is very important to us and will be seen by a veterinary professional.
      4. Once screened, you will be provided with a specific color car sign (green, yellow, or red).
        1. This will guide the type of personal protective equipment (PPE) necessary to protect staff and treat your animal.
        2. This sign is specifically for you and your animal for the duration of the current visit.
        3. This sign is not to be shared with other vehicles in the parking lot or used for future visits.
      5. You will be asked what Service you are visiting and then directed to the appropriate parking area.
      6. Your animal will be triaged and brought inside the VMC to be seen by the treatment team.
      7. You will have to remain inside your vehicle.
      8. After your animal is evaluated, a veterinarian will discuss a plan for your animal’s care with you via telephone or in person through the window of your vehicle. You will still be parked in the Hospital’s parking lot.
      9. If you choose to move forward with the recommended treatment, you will receive a phone call from a VMC team member, and they will ask for your payment information so you can make a deposit for half the amount of the estimated cost of care. Our payment methods include credit card (Visa, MasterCard, Discover, and American Express). We also accept CareCredit. If you are interested in this option, please let our staff know.
      10. While your animal is in our care, you will receive updates from our veterinary healthcare team via phone, email, or text.
      11. While your animal is an inpatient at the VMC, you will not be able to visit them. This is to help protect our healthcare teams from COVID-19 so they can continue to offer emergent and critical care to our patients.
      12. The discharge process for your animal will be discussed with you via phone, and any remaining balance will be collected prior to discharge from the Hospital.

      Will I be allowed to be with my animal during euthanasia?

      If you know your animal is coming to the VMC for a euthanasia, consider taking time to say your goodbyes before arriving at the Hospital.

      For new euthanasia cases arriving through the Emergency Service:

      • One client is permitted inside the building for euthanasia only if they are screened as “green.”
        • Clients must wear a face mask at all times when inside.
        • If more than one client wants to be present, the euthanasia must occur outside in the front entrance emergency triage tent. The tent can be closed completely for privacy.

      For inpatient euthanasia:

      • Two family members are permitted into the building for euthanasia only if they are screened as “green.”
        • Clients must wear a face mask at all times when inside.
        • No clients screened as “red” or “yellow” may enter the building.
        • Clients must dispose of the mask on their own.

      Pharmacy

      The MSU VMC has a full-service, non-commercial pharmacy to provide prompt and thorough resources to our patients. The Pharmacy will continue to dispense prescriptions as needed. If clients have animals that are inpatients or outpatients at the Hospital, they may call the Pharmacy at 517-353-7739 to request prescription information and prescription refills. Our Business Office personnel will contact clients for payment, and the prescription package will be given to clients outside of the Hospital’s main entrance, or Pharmacy personnel will bring prescriptions outside to clients during normal business hours (Monday–Friday from 8:00 a.m.–5:00 p.m.).

      Prescription Food

      The VMC will continue to distribute prescription food as needed. Clients can call the Business Office at 517-353-0691 to place orders. Our Business Office personnel will collect payment and prepare the order for pickup. The order will be given to the client outside of the Hospital’s main entrance by reception or Pharmacy personnel during normal business hours (Monday–Friday from 8:00 a.m.–5:00 p.m.). Prescription food orders also can be shipped via FedEx for an additional charge.