How do I set up or make changes to an account?

You can request a new account online by filling out our new client account request form.

If you have questions, would prefer to set up an account over the phone, or would like to make changes to your account please contact us at 517.353.1683.

Please remember to include your client account number on all submissions to the lab.

Does the MSU VDL send statements or invoices?

You will receive a monthly statement from the MSU VDL which is a cumulative bill of all account activity since the last bill. The statement provides a detailed explanation of charges, identified by case (encounter) number, animal names, and owner name. Payment is due 28 days from the billing date. Clients may receive statements by email or mail. Unfortunately, the MSU VDL does not have the ability to print and mail invoices for individual cases.

What will I see on my statement?

Your bill consists of:

  • case (encounter) charges
  • credit/debit adjustments
  • payments received and posted to your account

Encounter numbers correspond with reports you have already received via e-mail, fax, or mail. Charges are posted to your account upon completion of services.

Detailed information corresponding to the transaction date for each charge is displayed below each encounter where applicable. This detail shows the breakdown of charges by test or product ordered.

Why do I have a duplicate charge?

Charges appear on your account as the tests are completed, which may result in charges for the same encounter appearing on separate bills. For example, if an interpretation is requested for a thyroid profile, the test will show up on your monthly bill before the interpretation.

What do I do if my statement doesn’t look correct?

If you believe there is an error in the balance due, please notify the MSU VDL Business Office immediately by email ( or by calling 517.353.3045.

Can I pay with a credit card?

We offer a number of alternatives to facilitate your bill paying needs. Clients may pay their monthly bills online with any major credit card. Alternatively, you can call your payment into the Business Office directly at 517.353.3045. Our hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.